Find your parcel
Your dispatch email contains a tracking link. Open that email and click the link, or paste your tracking number into the carrier's site.
No tracking email yet?
Orders placed before 2pm on a working day go out the same day, and tracking arrives once the parcel is scanned by the carrier. If it has been more than two working days since you ordered and you have heard nothing, check your spam folder, then email admin@usedreamly.store with your order number.
Tracking shows nothing
A new tracking number can take up to 24 hours to show its first scan. That gap is normal and does not mean anything has gone wrong.
Still nothing after 16 days
Email us with your order number. We chase the carrier, and if the parcel cannot be found we send a replacement or refund you in full.
Delivery timings are set out on our Shipping Policy page.