Talk to a person
Email admin@usedreamly.store. We answer within one working day, usually sooner.
It helps if you include your order number, which is in your confirmation email and starts with #.
What we can help with
- Where your order is, or changing the address before dispatch
- Setting the projector up or connecting it to WiFi
- Returns and refunds, see our Return Policy
- A faulty or damaged unit, send a photo and we replace it
- Needing an EU or US plug instead of UK
Before you email
Most questions are answered on our FAQs page, and delivery timings are on the Shipping Policy page.
Hours
Monday to Friday, 9am to 5pm UK time. Emails sent at the weekend are answered on Monday.