30 days to change your mind
If bedtime does not improve, send the projector back within 30 days of delivery for a full refund. No restocking fee, and you do not have to explain why.
How to return something
- Email admin@usedreamly.store with your order number and say you would like to return it.
- We reply within one working day with the return address and instructions.
- Post it back to us in its original packaging where possible, with the remote and cable included.
- We refund you within five working days of the parcel arriving, to your original payment method.
Return postage
If you are returning it because you changed your mind, you cover the return postage. If it arrived faulty, damaged or not as described, we cover it and send you a prepaid label.
Faulty or damaged items
Email us a photo of the problem. We replace faulty units without asking you to post the original back first in most cases, and you are never charged postage on a fault.
Your legal rights
Under the Consumer Contracts Regulations you have 14 days from delivery to cancel an online order for any reason, and a further 14 days to return it. Our 30-day policy is more generous than that and sits on top of your statutory rights, which are unaffected. Under the Consumer Rights Act 2015 you are also entitled to a repair, replacement or refund if an item is faulty, not as described or unfit for purpose.
What we cannot accept
Items damaged through misuse or accident, and items returned more than 30 days after delivery, unless the item is faulty and covered by your statutory rights.
Refunds
Refunds go back to the card or account you paid with. Your bank may take a further three to five working days to show it. If you paid with a multi-pack discount and return part of the order, we refund the amount you actually paid for the returned unit.